Shipping policy
Last updated: September 14, 2026
At AG Universe, we make every effort to prepare and deliver your orders quickly and in the best conditions throughout Tunisia.
Order processing
Orders are generally prepared within 1 to 2 business days after validation and confirmation.
Orders placed during weekends, public holidays or busy periods may require additional preparation time.
Once your order has been prepared and handed over to our delivery service, it moves to shipping status.
Delivery areas
AG Universe currently delivers throughout Tunisia, subject to our delivery partners' coverage.
Our standard delivery service currently applies only to orders within Tunisia.
Delivery times
After preparation and dispatch, the estimated delivery time is generally:
2 to 5 business days, depending on your region.
These times are estimates. They may exceptionally be extended due to circumstances beyond our control, including:
- periods of high demand;
- public holidays;
- weather conditions;
- carrier delays;
- difficulties contacting the customer.
AG Universe makes every effort to deliver each order as quickly as possible.
Delivery charges
Applicable delivery charges are shown when ordering, before confirmation.
Delivery is free for orders over 200 DT, subject to the conditions and offers displayed on our website at the time of ordering.
Promotional free delivery offers may also be available from time to time.
Order tracking
When our delivery partner provides tracking, the necessary information may be shared with the customer.
Depending on the delivery method, you may receive order information by:
- SMS;
- telephone;
- email;
- or the carrier's tracking service.
It is important to provide a valid phone number and a correct delivery address when ordering.
For order tracking inquiries, contact:
support@ag-universe.shop
Please provide your name and order number to help us process your request.
Delivery attempts
Our delivery partner may contact you before or at the time of delivery.
The customer is responsible for providing accurate contact details and remaining reachable to ensure successful delivery.
If the customer is absent, cannot be reached or delivery fails, another attempt may be arranged under the carrier's conditions.
Additional charges may apply for reshipping when delivery failure is attributable to the customer.
Unjustified refusals or repeated failures to receive confirmed orders may lead to limits on certain future ordering options.
Errors in delivery information
The customer is responsible for checking the information provided before confirming the order.
If there is an error in:
- the address;
- the phone number;
- the recipient's name;
- or any other delivery information,
please contact AG Universe as soon as possible before dispatch.
Once the order has been handed to the carrier, we cannot guarantee that the address or contact details can still be changed.
Order cancellation
If you wish to cancel an order, please contact us as soon as possible.
An order can be cancelled provided it has not yet been prepared or handed to the carrier.
Once dispatched, cancellation may no longer be possible.
For cancellation requests:
support@ag-universe.shop
Please provide your order number.
Damaged, defective or incorrect items
We recommend checking your order upon receipt.
Please contact us promptly if you receive:
- a damaged item;
- an item with a defect;
- the wrong model;
- a size different from the one ordered;
- or an item different from the one ordered.
Photos of the product, its packaging or the parcel may be requested to verify the situation.
When the error or defect is confirmed as the responsibility of AG Universe, AG Universe will cover the necessary exchange costs.
Exchanges
Eligible exchange requests may be made within 7 days of receiving the order.
To be accepted, the item must be:
- unworn;
- unused;
- unwashed;
- undamaged;
- in its original condition;
- accompanied by its original tags and packaging.
Exchanges are always subject to availability of the desired product, size or model.
When an exchange results from the customer's choice, particularly of size, color or model, the customer pays the delivery costs related to the exchange.
No item should be returned or sent without prior confirmation from our team.
Returns and refunds
AG Universe primarily applies an exchange-only policy.
We do not offer refunds for changes of mind, size selection errors or color or model preferences, unless an applicable legal obligation requires another solution.
For defective, damaged or incorrect items, our team will review the situation to offer an appropriate solution.
For more information, please consult our Exchange and Refund Policy.
Delayed or unreceived orders
If your order exceeds the estimated delivery time, please contact:
support@ag-universe.shop
Please provide:
- your full name;
- your phone number;
- your order number.
Our team will check with the delivery partner and help you track your parcel.
Contact
For questions about delivery, shipping, tracking, cancellation or exchanges:
AG Universe
Email: support@ag-universe.shop
Last updated: September 14, 2026
At AG Universe, we make every effort to prepare and deliver your orders quickly and in the best conditions throughout Tunisia.
Order processing
Orders are generally prepared within 1 to 2 business days after validation and confirmation.
Orders placed during weekends, public holidays or busy periods may require additional preparation time.
Once your order has been prepared and handed over to our delivery service, it moves to shipping status.
Delivery areas
AG Universe currently delivers throughout Tunisia, subject to our delivery partners' coverage.
Our standard delivery service currently applies only to orders within Tunisia.
Delivery times
After preparation and dispatch, the estimated delivery time is generally:
2 to 5 business days, depending on your region.
These times are estimates. They may exceptionally be extended due to circumstances beyond our control, including:
- periods of high demand;
- public holidays;
- weather conditions;
- carrier delays;
- difficulties contacting the customer.
AG Universe makes every effort to deliver each order as quickly as possible.
Delivery charges
Applicable delivery charges are shown when ordering, before confirmation.
Delivery is free for purchases of 150 DT or more, subject to the conditions and offers displayed on our website at the time of ordering.
Promotional free delivery offers may also be available from time to time.
Order tracking
When our delivery partner provides tracking, the necessary information may be shared with the customer.
Depending on the delivery method, you may receive order information by:
- SMS;
- telephone;
- email;
- or the carrier's tracking service.
It is important to provide a valid phone number and a correct delivery address when ordering.
For order tracking inquiries, contact:
support@ag-universe.shop
Please provide your name and order number to help us process your request.
Delivery attempts
Our delivery partner may contact you before or at the time of delivery.
The customer is responsible for providing accurate contact details and remaining reachable to ensure successful delivery.
If the customer is absent, cannot be reached or delivery fails, another attempt may be arranged under the carrier's conditions.
Additional charges may apply for reshipping when delivery failure is attributable to the customer.
Unjustified refusals or repeated failures to receive confirmed orders may lead to limits on certain future ordering options.
Errors in delivery information
The customer is responsible for checking the information provided before confirming the order.
If there is an error in:
- the address;
- the phone number;
- the recipient's name;
- or any other delivery information,
please contact AG Universe as soon as possible before dispatch.
Once the order has been handed to the carrier, we cannot guarantee that the address or contact details can still be changed.
Order cancellation
If you wish to cancel an order, please contact us as soon as possible.
An order can be cancelled provided it has not yet been prepared or handed to the carrier.
Once dispatched, cancellation may no longer be possible.
For cancellation requests:
support@ag-universe.shop
Please provide your order number.
Damaged, defective or incorrect items
We recommend checking your order upon receipt.
Please contact us promptly if you receive:
- a damaged item;
- an item with a defect;
- the wrong model;
- a size different from the one ordered;
- or an item different from the one ordered.
Photos of the product, its packaging or the parcel may be requested to verify the situation.
When the error or defect is confirmed as the responsibility of AG Universe, AG Universe will cover the necessary exchange costs.
Exchanges
Eligible exchange requests may be made within 7 days of receiving the order.
To be accepted, the item must be:
- unworn;
- unused;
- unwashed;
- undamaged;
- in its original condition;
- accompanied by its original tags and packaging.
Exchanges are always subject to availability of the desired product, size or model.
When an exchange results from the customer's choice, particularly of size, color or model, the customer pays the delivery costs related to the exchange.
No item should be returned or sent without prior confirmation from our team.
Returns and refunds
AG Universe primarily applies an exchange-only policy.
We do not offer refunds for changes of mind, size selection errors or color or model preferences, unless an applicable legal obligation requires another solution.
For defective, damaged or incorrect items, our team will review the situation to offer an appropriate solution.
For more information, please consult our Exchange and Refund Policy.
Delayed or unreceived orders
If your order exceeds the estimated delivery time, please contact:
support@ag-universe.shop
Please provide:
- your full name;
- your phone number;
- your order number.
Our team will check with the delivery partner and help you track your parcel.
Contact
For questions about delivery, shipping, tracking, cancellation or exchanges:
AG Universe
Email: support@ag-universe.shop